TERMS AND CONDITIONS
Thank you for visiting our website. This website is operated by Floralholic. Throughout “the site” (www.floralholic.com.hk), the terms “we”, “our” and “us” refers to Floralholic and “you” and “your” refers to you, the client, website user, visitor or customer.
1. GENERAL
Ownership and Rights
All content on this website is the exclusive property of Floralholic. All rights are reserved. By accessing this site, purchasing our products, or using our services, you agree to comply with these Terms & Conditions, as well as any additional policies referenced or provided on this website.
Age Requirement
If you are under 18 years of age, you confirm that you have obtained permission from your parent or guardian to register an account, browse, or make purchases on this site. They must fully understand and accept these Terms & Conditions on your behalf.
Acceptance of Terms
Your use of this website constitutes your agreement to these Terms & Conditions. If you do not accept all terms outlined in this agreement, you must refrain from accessing the site or using any services.
Updates to Terms
The most current version of these Terms & Conditions will always be available on this page. We reserve the right to modify, amend, or update these terms at any time. We encourage you to review this page periodically to stay informed of any changes.
2. personal information
By using this site, you acknowledge and consent to our collection, storage, use, and limited disclosure (on a need-to-know basis) of your personal data as outlined in our Privacy Policy. You confirm that all information provided during registration is accurate and agree to promptly update our customer service team of any changes to your details.
3. access to the site
We reserve the right to modify, restrict, or terminate access to this website at any time, without prior notice, and without liability to you.
4. User-Generated Content
By submitting or uploading any content to this site, you acknowledge that such material will be treated as non-confidential. We reserve the right to use, reproduce, modify, distribute, or disclose this content—in whole or in part—for any purpose, without obligation to you.
Additionally, if a third party alleges that your uploaded content violates their intellectual property or privacy rights, we may disclose your identity to facilitate resolution of such claims.
5. User Responsibility and Content Moderation
You acknowledge that Floralholic is not responsible for the content or accuracy of any materials posted by you or other users on this site. You agree to hold Floralholic harmless from and indemnify us against all costs, damages, expenses, losses, and liabilities arising from any claims related to your use of the site.
Floralholic reserves the right to remove any user-generated content or postings at our sole discretion, without prior notice.
6. Acceptance of Order
The information displayed on our website constitutes an invitation to treat, not a binding offer or unilateral contract. By placing an order, you are making an offer to purchase the selected products. We reserve the right to accept or decline any order at our sole discretion, without obligation to provide justification or incur liability.
All orders are subject to our review and formal acceptance. We may refuse any order for any reason prior to acceptance, without liability to you.
7. Product Seasonality
Each of our floral arrangements is handcrafted daily using premium, fresh blossoms. To guarantee your delivery arrives on time, we reserve the right to substitute any unavailable flowers with varieties of comparable or superior quality, maintaining a similar color scheme and aesthetic appeal. Substitution of equal or greater value in similar colour to ensure timely delivery.
8. Product Display
Due to variations in screen displays across different devices, the colours and dimensions of products shown on our website may differ slightly from the actual items you receive. These minor variations in appearance are normal and do not affect product quality.
9. Product Pricings
As floral market prices vary daily, we strive to reflect current costs on our website. Please note:
Pricing Accuracy: While we update our prices regularly, occasional discrepancies may occur between displayed and actual prices.
Price Adjustments: If a flower’s current market price exceeds our listed price:
We’ll notify you before processing
You may choose to:
Pay the updated price
Cancel your order without penalty
Market Fluctuations:
We cannot honor outdated prices
All floral prices are subject to daily market changes
Prices may be adjusted without prior notice
10. variations and seasonality
All images on our website are for illustrative purposes only. As flowers and plants are natural, handcrafted products, each arrangement will have its own unique character. Variations in color, size, and shape may occur—these are natural characteristics, not defects, and do not qualify for exchanges.
Due to seasonal availability, we may substitute flowers or plants with alternatives of equal quality, beauty, and value.
Product images are not to scale; approximate dimensions are provided as a sizing guide. By placing an order, you acknowledge and accept that the final product may differ slightly from the website imagery.
11. Order Placement
All orders are final once submitted. You will receive an order confirmation email – please review all details (including delivery address and recipient information) carefully.
If any information is incorrect, please notify us immediately at:
📞 (852) 9385 0201
✉ [email protected]
12. Payment Means
We offer multiple secure payment options for your convenience, including:
• Bank Transfers & FPS (Faster Payment System)
• Credit/Debit Cards: Visa, Mastercard, American Express, UnionPay
• E-Wallets: Alipay, WeChat Pay
• Other trusted third-party payment gateways
At checkout, you’ll be securely redirected to our payment provider’s platform to complete your transaction.
13. Provision of Contact Info
To ensure smooth transactions, you must:
Provide current, complete, and accurate payment details for all purchases
Promptly update your account information (including email and phone number)
Maintain valid contact details so we may reach you for payment verification if needed
By placing an order, you confirm your payment information is correct and agree to keep it updated.
14. Accuracy of Payment Info
By completing your purchase, you confirm:
You are the authorized user of the payment method provided
All payment details submitted are complete and accurate
Important notes:
• If your payment issuer declines authorization:
Your order will not be processed
We are not obligated to disclose the refusal reason
We cannot be held responsible for resulting delays or non-delivery
15. Foreign Currency Transaction
When paying with a card or payment method denominated in a different currency than displayed on our site:
Final charges will be processed in your payment method’s native currency
Conversion rates & fees are determined solely by your card issuer/bank
We are not responsible for:
Exchange rate fluctuations
Foreign transaction fees
Any additional charges imposed by your financial institution
The converted amount appearing on your statement may differ from our listed price due to these factors.
16. Order Delivery
Address Accuracy
Orders will be delivered to the address specified in your order
We cannot be held responsible for incorrect or incomplete delivery information
The sender must:
– Provide the recipient’s full legal name for identification
– Ensure the recipient is available during the delivery window
Delivery Timeframes
While we make every effort to deliver on time, delays may occur due to:
• Severe weather conditions (typhoons, black rainstorm warnings, etc.)
• Traffic disruptions
• Other unforeseen circumstancesIn such cases, we will:
Notify you promptly of any delays
Work with you to reschedule delivery if necessary
Important Notes:
We reserve the right to postpone deliveries during Typhoon Signal No. 8 or higher
Delivery time estimates are not guaranteed in cases of force majeure
17. Delivery Attempt
Redelivery Conditions
First delivery attempt is included in original charges
Additional redelivery requires a HK$200 fee
Customer must contact us to arrange and pay for redelivery
Important Notes
No refunds will be issued for refused deliveries
Perishable items may not be eligible for redelivery after refusal
18. INTELLECTUAL PROPERTY
All content on this website and created by Floralholic, including but not limited to:
– Website design
– Photographs & imagery
– Text, video & graphics
– Floral designs & workshop materials
is the exclusive intellectual property of Floralholic.
Usage Restrictions:
Commercial Use Prohibited
No content may be reproduced, republished, sold, or distributed without Floralholic’s prior written authorization
Personal Use Guidelines
When sharing on social media, must credit Floralholic as the source
19. WEBSITE SECURITY
Your security is our priority. Our website uses SSL encryption to protect all transactions. Look for the padlock icon and “https://” in your browser to confirm you’re in secure mode. Click the padlock to verify our security certificate. Shop with confidence knowing your data is protected.
20. errors, inaccuracies and omissions
We make every effort to ensure the accuracy of our website content, but occasionally errors may occur in product details, pricing, or availability. We reserve the right to correct any inaccuracies and update information at any time, including after order submission, without prior notice. In such cases, we may cancel affected orders if necessary.
21. LIABILITY
Floralholic does not guarantee error-free operation of this website or its services. By accessing our site, you accept all risks associated with its use and acknowledge it is your responsibility to maintain appropriate security measures, including updated software and antivirus protection.
We reserve the right to modify or discontinue services at any time without notice. Under no circumstances shall Floralholic, its affiliates, or representatives be held liable for any damages, losses, or claims arising from your use of this site, violation of these terms, or unauthorized account access, regardless of the circumstances.